Frequently Asked Questions

What can I store with Vault?

From couture dresses to your favourite pair of jeans, any piece of clothing or accessory (including fur) can be stored with Vault... We pride ourselves in providing a storage facility with a difference. Every single one of your items is stored in a temperature controlled environment, in breathable bags and boxes to ensure that everything remains in pristine condition. What’s more, we catalogue all your items so that you are able to see everything you own with one click, through our portal from anywhere you are in the world.

How are my clothes and other items stored?

We provide a pristine environment for your clothing and accessories. The air within our facilities is regularly filtered, removing... dust, odour, allergens and mould.  

Do you supply hangers and packing materials?

We provide the highest quality packing materials as part of our service. We also provide boxes if you have ordered them as well... as rails, different types of hangers, breathable suit bags and anything else you need to ensure you have the perfect storage facility. All our wardrobe accessories such as hangers and breathable garment bags can also be purchased. Click here to purchase.

How do I know that my clothing and accessories are safe?

Your Vault is always handled by a trustworthy team of individuals (think white lab coats and gloves), who work hard to ensure... all of your items are preserved and maintained in the best of conditions. We promise you the highest quality of service at all times and would not dream of letting anything happen to your items. For peace of mind and confirmation, we produce a condition report which details exactly what is stored with us and in what condition as well as any suggested repairs.

Apart from storage, what other services can you offer?

We offer a complete one stop shop platform to all Vault clients. This covers everything from personal styling and wardrobe... organisation, insurance, dry cleaning and repairing of your clothing and accessories. We pride ourselves on also offering international delivery of your items anywhere in the world (including a luggage-less travel service) and an exclusive home moving service where we personally assist you to organise and pack everything for your move. Vault also offer a high-quality couture archiving and costume storage for commercial companies and businesses including TV and Film studios. Are you a B2B interested in commercial clothing storage? Click here for more information on B2B Archiving.

APART FROM DRESSES AND HEELS, WHAT SERVICE CAN YOU OFFER FOR MY SUITS AND TIES?

Vault is a completely unisex service; everyone’s needs are catered for through Vault’s separate packages and capsules... Whatever your needs Vault has the wardrobe solution to suit your life, job, hobbies and family.

Does Vault provide cold storage for specialist items such as furs?

We have an in-house cold storage facility for your furs. To store a fur item costs £13.50 and we include free collection, delivery... and breathable packing materials such as bags. Click here for more information on Fur Storage. With regards to fur, a temperature between 5 and 10 degrees Celsius is maintained in our specialist facility. Humidity is also maintained between 45% - 55% so that your items are completely protected against heat and insect damage. We also receive frequent requests to store sporting equipment and bridal couture. This is available on request.

Does Vault provide insurance?

Yes, Vault maintains in-transit and storage insurance against fire, theft and water damage subject to our detail terms and... conditions. We can also facilitate itemised all-risk insurance enquiries should this be required for your couture items and high value items.

Can I store seasonal luggage and sporting accessories?

You can store anything clothing and accessory related with us including sports items such as ski’s and seasonal furs. Luggage... and travel accessories are treated the same and fees are determined by the amount of space they use up in our storage facilities. Should you wish us to also pack your luggage for your next trip (international delivery), we provide a luggage-less travel facility to help take the stress out of travel. Dream of having your luggage unpacked, in your room and ready to wear wherever you are in the world? No problem. Your wish is Vault’s command.
We can also provide you with suitcases in the following measurements:
- Cabin Suitcase – 55cm or 20inch, capacity up to 45 litres
- Medium Cuitcase – 68cm or 24inch, capacity up to 75 litres
- Large Luitcase – 74cm or 27inch, capacity up to 117 litres

Is there a cost associated with picking up my items?

Pick up and initial consultation is complimentary. Clients are also given access to an amazing array of additional services... including personal styling and wardrobe organisation as part of are one-stop-shop platform. 
For our top package clients who use Vault Couture, we also offer a complimentary final delivery as well as other incredible extras as part and parcel including complimentary local deliveries and ironing services (subject to terms and conditions). Click here to view all our packages

How much notice do I need to give to book a delivery or collection?

At Vault, we make sure that we provide our customers with same-day pick up and deliveries to keep your experience easy and... stress free. Our experts will come to you, wherever you are and professionally pack your items for you, so that you can focus on enjoying your wardrobe, stress-free.

Is dry cleaning included in my storage fee?

The cost of your dry cleaning is not included in our service charge. We are affiliated with the most reputable garment care... providers and guarantee the highest quality care for all your items through our preferred suppliers.

Can I stop my storing contract at any time?

The standard minimum storage duration at Vault depends on the package chosen. Click here for more information and our... standard Terms & Conditions. If you have a unique requirement, please click here to contact us and we will always strive to assist you.

Do you charge for deliveries and collections?

Do you charge for deliveries and collections?
Some of our packages include a certain number of pro-rata deliveries depending on the package you choose. For additional... deliveries, a service charge applies. Collection of all new items is free of charge. We also offer a number of additional services including minor alterations where the cost is dependent on the initial package you choose. Click here to view all our packages

Can I store my wardrobe at Vault without having it catalogued?

Our service always includes the cataloguing of your wardrobe as part of the service. We do not store any garments or... accessories that have not been catalogued for insurance reasons. In addition, our whole wardrobe management solution is based on giving our clients direct access and a clear overview of their wardrobe inventory via their online virtual wardrobe account, which requires professional cataloguing. Think of Vault as a digital walk in wardrobe.

I don’t have a storage need. Can I use Vault just for additional Services?

From home moving services and personal styling to virtual cataloguing, we provide a substantial number of fashion services... that are accessible independently. Click here to view all our services

Is it possible to visit the Vault storage facilities?

We keep the location of our storage facilities as anonymous as possible and do not allow visitors for confidentiality and security... purposes. However, on rare occasions we do make exceptions depending on the nature of your enquiry. Please click here to contact us

I need a place to store my wedding dress, can you help?

Yes of course. Our team has special training for the handling of wedding dresses, furs and other specialist items. Storing and... cleaning your wedding dress with Vault Couture is the least of your worries. You can feel assured that we’ll take care of your prized possessions while in our care

What if I am abroad, can you help me get met clothes and accessories there?

All you have to do is select which items of clothing you want, and let us know where you want them. Leave the rest to Vault, and... by the time you check into your hotel and take the lift up to your room, your wardrobe will be set up and ready for you to enjoy.

Can you help me sell my garments?

Through your Virtual Vault you can add any of your items to the boutique section of our site where they are available to be sold... to anyone at a price which you determine. We also work with resell partners, should you wish to also list your items externally. Click here for more information on our resell service.

How do I contact Vault Couture if I have any further questions?

We are here to answer any further questions you have and believe in providing you with a personalised service, every step of the... way. Simply email us on info@vaultcouture.com and we guarantee a prompt response from your personally appointed account manager

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